Frequently Asked Questions
How do I contact Kolkata Art House?
Please click on Contact Us on any page of the online art gallery, our email addresses and telephone number is given. Please drop a line or call for any query you may have.
How can I buy artwork from Kolkata Art House?
If you like an artwork and would like to place an order, please click on the particular artwork that you like and send us an email mentioning your name, address, email address and telephone number. We will get back to you.
Can I look at an artwork before purchasing it?
Unfortunately, that is not possible since Kolkata Art House is an online art gallery. However, we take care to ensure that the images of the paintings or sculptures are as close to the original artwork as possible.
How do I make a payment?
Please click on Payment Options for the details. Kolkata Art House has an account with Axis Bank, account no 918020025516382
. You can make your payment either by Cash/ Cheque/ DD Deposit or Wire Transfer or Internet Transfer within 5 working days from the date on which the order was placed. Please send an email to us on firstname.lastname@example.org mentioning your name, contact number, image code, the amount paid and the payment reference number (transaction code).
When will Kolkata Art House deliver the artwork?
Kolkata Art House will deliver the artwork within 10 working days from the date of receipt of your payment.
How will Kolkata Art House deliver the artwork?
We will deliver through a courier of repute once we receive intimation of the full payment in a rolled, unframed state in protective cylinders. In the case of sculptures, it will be delivered in an appropriate protective container.
Is there a delivery cost?
The price of the artworks listed is inclusive of taxes, duties, shipping and handling expenses for Buyers residing in India. For those Buyers residing outside India, Kolkata Art House will charge these separately to the Buyer as applicable, calculating them on the basis of the shipping address indicated by the Buyer.
What will happen if I receive the work in a damaged state?
In case you receive an artwork in a damaged state on account of negligent handling or poor packing, it should be returned to Kolkata Art House within 7 days. Kolkata Art House will refund the money on receipt of the damaged artwork. Another reason you can return the work is when you have received an artwork which does not match with the image which you had selected. However, you can not return an artwok work because you have changed your mind and do not like the artwork anymore.